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We're here to help! Get in touch with any questions, feedback, or support needs.

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Email Support

support@Formatly.com
We typically respond within 24 hours

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Available Monday-Friday
9 AM - 6 PM PST

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bugs@Formatly.com
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feedback@Formatly.com
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Quick Answers

How long does file conversion take?

Most conversions complete within 10-30 seconds, depending on file size and format. Larger files may take up to 2 minutes.

What's the maximum file size?

We currently support files up to 20MB. If you need to convert larger files, please contact us for enterprise solutions.

Are my files secure?

Yes! All files are processed securely and automatically deleted from our servers after conversion. We never store or access your files.

Can I convert multiple files at once?

Currently, we support one file at a time. Batch conversion is on our roadmap for future updates.