Frequently Asked Questions

Converting files with Formatly is simple:

• Drag and drop your file or click to browse
• Select your desired output format from the dropdown
• Click the "Convert" button
• Download your converted file when ready

We support a wide range of formats:

Documents: PDF, DOCX, TXT, HTML

Images: JPG, PNG, GIF, BMP, TIFF, WebP

We're constantly adding new formats based on user feedback.

Yes! Formatly is completely free to use for both personal and commercial purposes. There are no hidden fees, subscriptions, or usage limits.

Currently, we support files up to 20MB in size. This covers most common use cases. If you need to convert larger files, please contact our support team for enterprise solutions.

Conversion times vary based on file size and format:

• Small files (under 1MB): 10-30 seconds
• Medium files (1-10MB): 30-90 seconds
• Large files (10-20MB): 1-2 minutes

Currently, we support one file at a time to ensure optimal performance and quality. Batch conversion is on our roadmap for future updates.

Conversions can fail for several reasons:

• File is corrupted or damaged
• File format is not supported
• File exceeds size limit (20MB)
• Network connection issues
• File is password-protected

Try uploading a different file or contact support if the issue persists.

Absolutely! Your security is our top priority:

• All uploads use HTTPS encryption
• Files are processed in isolated environments
• No human access to your files
• Automatic deletion within 1 hour
• Enterprise-grade security infrastructure

No, we never store your files permanently. All uploaded files are automatically deleted from our servers within 1 hour of upload, regardless of whether the conversion was successful or not.

No, our team cannot access your files. The conversion process is completely automated, and files are processed in secure, isolated environments without human intervention.

Try these troubleshooting steps:

• Check that your file is under 20MB
• Ensure the file format is supported
• Refresh the page and try again
• Clear your browser cache
• Try a different browser
• Check your internet connection

If downloads aren't working:

• Right-click the download link and select "Save As"
• Check if your browser is blocking downloads
• Disable browser extensions temporarily
• Try a different browser
• Check your antivirus software settings

Formatly works on all modern browsers:

• Chrome (recommended)
• Firefox
• Safari
• Edge
• Opera

For the best experience, we recommend using the latest version of your browser.

Yes! Formatly is free for both personal and commercial use. There are no restrictions on using our service for business purposes.

We're working on enterprise features including:

• Higher file size limits
• Batch conversion
• API access
• Priority support
• Custom integrations

Contact us if you're interested in enterprise solutions.

We're currently developing an API for developers and businesses. If you're interested in API access, please contact us to join our beta program.