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Help Center

Find answers to your questions and get the most out of Formatly's file conversion service.

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Getting Started

New to Formatly? Learn the basics of file conversion.

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Troubleshooting

Having issues? Find solutions to common problems.

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File Formats

Learn about different file formats and conversion options.

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Security & Privacy

Understand how we protect your files and data.

Performance

Tips for faster conversions and better results.

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Business Use

Using Formatly for business and professional needs.

Quick Help

File Won't Upload?

Check file size (max 20MB), format support, and try refreshing the page.

Conversion Taking Too Long?

Large files may take up to 2 minutes. Check your internet connection.

Download Not Working?

Try right-clicking the download link and selecting "Save As".

Poor Quality Results?

Ensure your source file is high quality and not corrupted.

Browser Issues?

Try clearing cache, disabling extensions, or using a different browser.

File Format Not Supported?

Check our supported formats list or contact us for format requests.

Still Need Help?

Can't find what you're looking for? Our support team is here to help you.